Shipping

Otter Creek ships some standard domestic orders via FedEx Ground. However, USPS will be used for most orders.

For orders totaling:  
Up to $74.99 Standard shipping - $8.00
Over $75.00 Free standard shipping
  FedEx 2nd Day Air - $15.00
  FedEx Overnight - $40.00

Processing and Shipping:

Otter Creek ships to the Continental United States, Alaska and Hawaii. International orders are not currently available.

In-stock items will be sent once the order is pulled, payment is accepted, and the address is verified. There is a 1-2 business day processing time for all orders, in addition to delivery / shipment times. If your product is not available to be shipped, you will be notified by email and refunded for the item.

Please note that Otter Creek's e-commerce division operates Monday through Friday, excluding federal holidays. Any orders placed on a Saturday, Sunday or holiday will not be processed until the next business day.

Returns:

Returns are accepted on unopened or otherwise defective merchandise only. Returns must be made within 30 days of the date of purchase. To arrange for a return, please contact us first to obtain return authorization.

(p) 888.302.5492
(e) info@ocreek.com

Returns are to be sent to:

ATTN: Returns
Otter Creek Outfitters
4015 Hillsboro Pike, Suite 202
Nashville, TN 37215

Shipping costs for non-defective merchandise are not refunded. It is the responsibility of the customer returning a product to insure the return shipment, as refunds will not be granted until the return is received by Otter Creek Outfitters.

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